- Skelbimas
- Atlygis/Miestas
- Apie įmonę
Area
Are you curious about how a company becomes a customer of Danske Bank?
In this role, you will have the opportunity to delve into the customer journey specifically for Swedish customers. Your tasks will include managing the opening and closing of accounts, implementing customer packages, and ensuring the smooth operation of online banking services (District) for our customers.
Join our friendly team of 10 professionals based in Lithuania, primarily in Vilnius! We are looking for a person who is focused on team goals, efficiency, lean culture, and close collaboration with colleagues and stakeholders in the Swedish market.
The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).
You will:
- Ensure delivery for Everyday Banking Corporate day-to-day services for a customer
- Solve issues and daily ad-hoc requests to ensure great customer experience
- Closely collaborate with the stakeholders in Swedish market
- Participation in the process of continuous improvements in daily work (e. g., automation, Lean)
- Take part in various projects and initiatives
About you:
- Work experience in an operational or administrative role would be an advantage
- Orientation to detail, high level of accuracy and quality
- Strong communication and collaboration skills
- Team player and proactive learner
- Upper intermediate English language skills
We offer
Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).
Additionally, each Danske Bank employee receives employee benefits package which includes:
- Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
- Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
- Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
- Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
- Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.
- Additional days of vacation
- Canteen services and free fruits
- Health insurance
- Free parking & charging ports - cars, bicycles, e-scooters
Vietovė
- Vilnius, Vilniaus apskritis, Lietuva
Laikas
- Visa darbo diena
Kalbos
- Anglų
- Lietuvių
Operations Officer in Customer Care Delivery Sweden Team
Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.
Danske Bank Lithuania is Danske Bank’s strategic unit, providing finance, IT and global business services to serve our customers worldwide. We are on a journey to push the banking boundaries and make constant improvements in how we operate. We aim to do this by combining the best of two worlds: the strengths of what Danske Bank has built over 150 years and the approach of start-ups to what we are going to create in the future.
We see diversity as our potential, and the cornerstone of our company’s success, that will ensure our continued competitiveness and innovative strength.
We try to create an inclusive workplace where differences are our strengths and where people feel valued and can realise their full capabilities.
Because of that, the critical focus point for us is to be able to recruit, develop and retain employees without attaching any specific labels to them.